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Document Sample
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COMPLAINT FORM |
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Better Business Bureau serving Alaska, Oregon & Western Washington |
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Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us. |
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With Trust |
Your Better Business Bureau recommends filing your complaint online at www.bbb.org. |
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IMPORTANT: COMPLETE ALL FOUR SECTIONS |
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COMPANY NAME |
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CONSUMER NAME |
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1 |
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COMPANY ADDRESS, CITY, STATE, ZIP |
CONSUMER ADDRESS, CITY, STATE, ZIP |
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COMPANY EMAIL |
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CONSUMER EMAIL |
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COMPANY PHONE # |
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CONSUMER HOME PHONE # |
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CONSUMER WORK PHONE # |
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2 |
DATE PROBLEM OCCURRED |
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DATE(S) YOU COMPLAINED TO |
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TO WHOM: |
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CO. |
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PRODUCT/SERVICE |
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BRAND NAME |
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MODEL NAME OR NO. |
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ORDER, CONTRACT, ACCOUNT # (if applicable) |
IF ADVERTISING INVOLVED, WHERE/WHEN |
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AMOUNT INVOLVED |
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NAME OF SALESPERSON |
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$: |
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3 |
WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy. |
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4 |
WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY? |
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TO THE CUSTOMER: MAIL THIS |
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COMPLETED AND SIGNED FORM |
CUSTOMER SIGNATURE |
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BACK TO YOUR BBB. YOUR |
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SIGNATURE GIVES BBB |
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PERMISSION TO RELEASE THIS |
DATE |
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INFORMATION TO REGULATORY |
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AUTHORITIES AS NECESSARY. |
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P.O.Box 1000 DuPont, WA 98327
Alaska:
The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.
Document Information
| Fact Name | Description |
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| Purpose | The BBB Complaint Form is designed for consumers to report issues with businesses. |
| Accessibility | The form is available online and can be filled out easily from any device. |
| Information Required | Consumers must provide their contact information and details about the complaint. |
| Response Time | Businesses typically have 14 days to respond to a complaint submitted through the form. |
| State-Specific Forms | Some states may have specific forms or additional requirements based on local laws. |
| Governing Laws | Consumer protection laws vary by state; check local regulations for specifics. |
| Confidentiality | Personal information is kept confidential, but details of the complaint may be shared with the business. |
| Follow-Up | Consumers can track the status of their complaint through the BBB website. |
| Resolution | The BBB aims to mediate disputes between consumers and businesses for a fair resolution. |
Bbb Complaint - Usage Guidelines
Once you have the BBB Complaint form ready, you will need to fill it out accurately. This process ensures that your concerns are clearly communicated. Follow the steps below to complete the form effectively.
- Visit the BBB website and locate the Complaint form.
- Provide your personal information, including your name, address, and contact details.
- Enter the name of the business you are filing a complaint against.
- Describe the issue you experienced with the business. Be clear and concise.
- Include any relevant dates, transactions, or interactions that support your complaint.
- Attach any supporting documents, such as receipts or correspondence, if applicable.
- Review the information you provided to ensure accuracy.
- Submit the form electronically or print it out and send it by mail, depending on your preference.
After submission, you will receive confirmation that your complaint has been filed. The BBB will review your submission and may reach out for additional information if necessary. Stay tuned for any updates regarding your case.
Common PDF Forms
Direct Deposit Authorization Form - This authorization form is a key document for employers to set up payroll deposits efficiently.
In addition to the importance of the Colorado Motor Vehicle Bill of Sale form in ensuring a seamless transaction, you can access useful templates for this documentation at Colorado PDF Templates, which can further aid in the buying or selling process in Colorado.
2553 Form S Corp - The form must include selected shareholder information for it to be effective.
Roof Inspection Template - It's advisable to review all terms and conditions outlined in the certification.
Dos and Don'ts
When filling out the BBB Complaint form, it is essential to approach the process thoughtfully. Here are seven things you should and shouldn't do to ensure your complaint is clear and effective.
- Do provide accurate and detailed information about your complaint.
- Do include any relevant documentation that supports your claim.
- Do be concise but thorough in your description of the issue.
- Do keep your tone professional and respectful throughout the form.
- Don't use inflammatory language or personal attacks against the business.
- Don't submit the form without reviewing it for errors or omissions.
- Don't expect an immediate resolution; the process may take time.
Common mistakes
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Incomplete Information: One common mistake is not providing all the necessary details. Ensure that you fill out every section of the form completely. Missing information can delay the process or even result in the complaint being dismissed.
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Vague Descriptions: When describing your issue, be specific. Avoid using general terms that do not clearly convey your experience. The more precise you are, the better the BBB can understand your complaint.
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Not Including Supporting Documents: If you have any evidence, such as receipts, emails, or photographs, include them. Supporting documents strengthen your case and provide context to your complaint.
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Failing to State Desired Resolution: Clearly articulate what you want as a resolution. Whether it’s a refund, replacement, or another action, stating your desired outcome helps the BBB address your complaint effectively.
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Using Inappropriate Language: Keep your tone professional and respectful. Avoid using offensive language or emotional outbursts. A calm and composed complaint is more likely to be taken seriously.
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Submitting Complaints About Non-Members: The BBB can only mediate complaints against businesses that are members of their organization. Ensure that the company you are complaining about is a BBB member.
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Not Following Up: After submitting your complaint, don’t forget to follow up if you don’t receive a response within a reasonable timeframe. Keeping track of your complaint can help ensure it’s being addressed.
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Ignoring Privacy Concerns: Be cautious about the personal information you share. Avoid including sensitive data that isn’t necessary for your complaint, such as your Social Security number or financial details.
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Submitting Multiple Complaints: Avoid submitting the same complaint multiple times. This can confuse the process and may lead to delays. Stick to one clear complaint to ensure it’s handled appropriately.